International Shipping

We will ship internationally.

PILOT Guarantee Card is attached to the fountain pen of more than 10,000 yen(maker-listed price) . But warranty is valid only in Japan.
We appreciate your understanding.

To ship internationally, Please contact us by Email or contact-form. Shopping cart system is for Japan only.

We can read and write English a little.
I ask for business in Japanese or English.
A currency is Japanese yen only.
All products needs shipping cost. "Free Shipping" is for Japan only, sorry.
Please transfer the price and shipping cost to our bank or PayPal account for Japanese Yen.
Please bear a transfer fee to customers.
Shipping cost is different by the destination and weight (and Insurance fee, If you need) .
http://www.post.japanpost.jp/int/ems/index_en.html
http://www.post.japanpost.jp/int/ems/service/damage_en.html
Please tell me your name, address, telephone number and what you want by e-mail.
We will send you a return mail. Please allow it takes time to answer in English.


After communication from you, I calculate the shipping cost and I will tell you about an amount of money in total.
After confirmation of the receipt of money, I send an article of purchase out by international speed mail (EMS) and we inform you of an item number by e-mail.
You can confirm the delivery situation by this item number.
There is the case that a duty needs to have you receive an article.
Import duties and taxes may be levied once a shipment reaches your country.
Please pay those costs directly to the delivery agents or the customs office upon delivery.
We have no control over those charges.
If the trouble occurs in the Customs House, We have nothing to do with the problem. No warranty for customs seizure.
We are not handling to export "INK". Because it can cause problems at customs.

As we would like to ensure that the products get to our customers safely without any damage we will be packing them using more packing materials then usual. As so in some cases we may send a estimated shipping quote that may be higher then the actual shipment fees. In the case the quote was higher then the actual shipping fee we will refund the difference from our PayPal account once the package is sent out.

Note for all overseas orders a handling charge of 5% of the full amount including shipping fees will be charged.

Please do not use "forwarding services ". It have a tendency to have a few troubles.

PayPal
We accept Paypal payment.

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